At Nixon Shots, we strive to provide our customers with high-quality photography equipment, lenses, and cameras. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Returns
- Customers may request a return within 7 days of receiving the product if the item is defective, damaged, or incorrect.
- To be eligible for a return, the product must be unused, in its original condition, and with all accessories, manuals, and packaging intact.
- Proof of purchase (such as order confirmation or receipt) is required.
- Customers must contact us at our email before sending back any product. Unauthorized returns will not be accepted.
Refunds
- Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
- Approved refunds will be processed through cash reimbursement at the time of collection or replacement delivery since we only accept cash on delivery (COD).
- Refunds may take up to 7–10 business days to complete, depending on your location and logistics.
Non-Returnable Items
Certain items cannot be returned, including:
- Products that are damaged due to misuse, negligence, or accidental breakage after delivery
- Items missing original packaging or accessories
- Customized or special-order products
Exchanges
If you receive a defective or incorrect product, you may request an exchange for the same item (subject to availability).
Contact Us
For return requests, refund assistance, or further questions, please contact us at [email protected].