At Nixon Shots, we strive to provide our customers with high-quality photography equipment, lenses, and cameras. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Returns
- Customers may request a return within 7 days of receiving the product if the item is defective, damaged, or incorrect.
- To be eligible for a return, the product must be unused, in its original condition, and with all accessories, manuals, and packaging intact.
- Proof of purchase (such as order confirmation or receipt) is required.
- Customers must contact us at our email before sending back any product. Unauthorized returns will not be accepted.
Refunds
- Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
- Approved refunds will be processed through cash reimbursement at the time of collection or replacement delivery since we only accept cash on delivery (COD).
- Refunds may take up to 7–10 business days to complete, depending on your location and logistics.
Non-Returnable Items
Certain items cannot be returned, including:
- Products that are damaged due to misuse, negligence, or accidental breakage after delivery
- Items missing original packaging or accessories
- Customized or special-order products
Exchanges
If you receive a defective or incorrect product, you may request an exchange for the same item (subject to availability).
Contact Us
For return requests, refund assistance, or further questions, please contact us at admin@nixonshots.com.